capung Casino & Sportsbook Data Care

This page describes what we collect when you use capung and how we keep that data protected. We at capung take privacy seriously—your email, identity documents, payment details, and account activity remain encrypted and segregated. We do not sell your information to third parties, and we limit access to your data to staff and processors who need it for account management, fraud prevention, and regulatory compliance.

When you register on capung, verify your identity, link a payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), or engage with our sportsbook coverage (Liga 1, Piala Indonesia) and live-dealer tables, we record that activity. Our capung platform uses that data to maintain your account, process deposits and withdrawals, detect suspicious activity, and comply with applicable regulations. We encrypt all sensitive information and audit access regularly.

Our capung privacy policy applies to all account holders regardless of jurisdiction. If you have questions about how we handle your data, you can contact us through our support channels.

What data we collect on capung

We collect several categories of data when you use capung. First, account registration data: email address, password, username, and creation date. Second, identity verification data: government ID number, legal name, date of birth, and proof of address. Third, payment information: the payment method you link (e.g., your DANA or e-wallet account identifier, or your mobile banking virtual account number), but we do not store complete card numbers or wallet credentials—payment processors handle those securely.

Fourth, session and activity data: your login history, game sessions (titles played, bets placed, outcomes), sportsbook engagement (matches viewed, wagers placed), and live-table participation. Fifth, communication data: any emails or messages you send to our capung support team. Sixth, device and connection data: your IP address, browser type, device model, and mobile app version if you access capung via our app.

We do not collect data beyond what is necessary for account management, fraud prevention, and regulatory compliance. We do not track you across other websites, and we do not use capung to build behavioural profiles for sale to marketers.

How we use your capung data

We use the data we collect on capung for the following purposes:

  • 1
    Account managementCore service

    We use your email and identity data to create and maintain your capung account, process your deposits and withdrawals, and ensure you can access your wallet and game history.

  • 2
    Payment processingTransaction flow

    We share your payment method identifier with our payment processors (local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment) to execute deposits and withdrawals. These processors handle encryption and fraud detection on their side.

  • 3
    Fraud preventionSecurity

    We analyse your login history, session patterns, and transaction frequency to detect unusual activity. If we flag a high-risk transaction, we may delay processing and ask for additional verification.

  • 4
    Regulatory complianceLegal

    We maintain records of your account activity, identity verification, and deposits to comply with financial regulations in supported jurisdictions.

  • 5
    Customer supportService

    We use your communication history and account data to respond to your support requests and resolve issues with deposits, withdrawals, or game functionality.

capung data retention: We retain your account data for as long as your capung account is active. After you close your account, we retain records for a period required by applicable regulations, then delete or anonymise them.

Third-party processors and data location

Our capung platform relies on third-party processors in specific areas. Payment processors (e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking) handle payment routing. Our servers may sit outside your jurisdiction (for example, in data centres in Southeast Asia or beyond). When we transfer your data to these processors or locations, we ensure they operate under data-protection agreements that restrict their use to the specific services we've contracted.

We do not share your capung account data with marketing partners, data brokers, or advertisers. We do not sell lists of account holders or their activity. We may disclose data to law enforcement or regulatory authorities only when required by applicable law.

We at capung encrypt your data in transit and at rest, audit access logs regularly, and limit staff and processor access to the minimum necessary for account management and compliance.

capung editorial team

Your rights and our capung commitments

We recognise your rights to your own data. You can request access to all information we hold about you on capung. You can request corrections if any data is inaccurate. In many jurisdictions, you can request deletion of your account and associated data (subject to legal retention requirements). If you believe we have mishandled your data, you can file a complaint with us directly or with relevant data-protection authorities.

Our capung platform implements technical and organisational safeguards: encryption, access controls, regular security audits, and staff training on data handling. We maintain two-factor authentication options to protect your account from unauthorised access. If we detect a data breach, we will notify affected account holders and cooperate with relevant authorities.

We do not use cookies for tracking across other websites. We use session cookies to maintain your capung login and remember your preferences (such as your display language or timezone). You can disable cookies in your browser settings, though doing so may limit some capung features.

Contact us about capung privacy

If you have questions about our privacy practices, requests to access or correct your capung data, or concerns about data handling, contact our support team through your capung account dashboard. We respond to all data requests within standard response windows. Whether you're located in Jakarta, Surabaya, Bandung, Medan, Semarang, Yogyakarta, or another region where capung operates, you can reach our team in English and receive support regarding your privacy rights.

This privacy policy applies to all capung account holders. We may update this policy from time to time to reflect changes in our practices or applicable regulations. We will notify you of material changes by email or by posting a notice on your capung account. Your continued use of capung after any update constitutes acceptance of the updated policy.

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